Position Name: Incident Manager
Location: Chennai/ Pune
Experience: 6 years

About BinQle
BinQle is a global delivery and execution partner supporting enterprises across the US, India, Singapore and Australia. We specialize in structured hiring, managed teams, and long-term delivery support.

Role Summary:
Manage and drive incident and problem management processes in a mission-critical 24x7x365 production support environment. Ensure adherence to ITIL standards and client-specific compliance requirements, while coordinating with offshore teams and delivering timely reports.

What Youll Do:
Manage major incidents, including creation and communication of action plans
Drive efficiency and effectiveness of incident and problem management processes
Produce management information, including KPIs and reports
Monitor and recommend improvements to incident management
Review and audit incident management processes
Provide support in a 24x7x365 production workplace
Contribute to controlled change management processes
Coordinate with offshore teams for incident resolution
Ensure compliance with customer audit and incident processes




Perform knowledge transfer and proper handover at assignment end
Submit timely status reports and timesheets

What We re Looking For (Must-Haves):
Experience in incident management in level 1 production support environments
Knowledge of ITIL processes
Problem management skills
Positive problem-solving skills
Strong communication skills in English
IT skills, including Microsoft Office
Willingness to provide on-call support and deployments on weekends
Ability to work in high-pressure, rapid-moving, multi-cultural environments
Team player

Positive to Have (Optional - only if mentioned):
Exposure to SEPA Credit Transfers and Direct Debits
Experience in the banking domain and payment systems

Qualifications:
As per requirement

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Incident Manager Mumbai (India)
🏢 Proffer IT Consultancy
📍 India