The Customer Service Associate will serve as an interface for clients and their applicants and will be responsible for ensuring effective management of client accounts.

Job Operations Location Mumbai, India Schedule Full-time Experience 1 - 5 years Education Bachelor s degree or equivalent Job Description
Ensure screening requests are initiated in a timely manner
Monitor account performance on an ongoing basis
Maintain highest level of quality and service delivery
Meet established service levels and turnaround time
Facilitate timely and accurate resolution of client requests
Report account performance to clients as per schedule
Ensure confidentiality of client and applicant communications
Adhere to quality parameters specified for the process
Ensure continuous adherence to existing guidelines on various
aspects of delivery, responsiveness and operational processes

Desired Attributes




Good verbal and written English language skills
Quality orientation and attention to detail
Ability to function effectively in a agile workplace
Must be able to multi-task and function independently
Ability to handle pressure
Solid planning, time-management and organization skills
Excellent interpersonal skills

Desired Experience
Minimum one year in screening or customer service
Positive knowledge of MSOffice and e-mail applications

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Service Associates Mumbai
🏢 SecureSearch
📍 Mumbai