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As an Airline Customer Support agent at Mind Fox Consulting, you will be responsible for providing top-notch customer service to passengers traveling with our partner airlines. Your primary duties will include resolving customer inquiries, handling booking changes, processing refunds, and assisting travelers with any issues they may encounter during their journey. You will also be responsible for managing customer complaints and ensuring that all issues are resolved in a timely and satisfactory manner.

The ideal candidate will have excellent communication skills, a solid customer service orientation, and the ability to work effectively under pressure. This is a energetic and fast-paced role that offers the prospect to make a meaningful impact on the travel experience of our valued customers.

We are hiring for Indigo Airline Customer Support
Provide assistance to airline passengers with booking, flight changes, and general inquiries
Handle customer complaints and provide resolution in a timely and professional manner
Utilize various communication channels (phone, email, chat) to engage with customers
Collaborate with other departments to resolve complex issues and ensure customer satisfaction
Maintain detailed records of customer interactions and feedback




Stay current on airline policies, procedures, and regulations to provide accurate information
Identify opportunities to improve customer service processes and make recommendations for enhancements
Assist with training current customer support team members and provide mentorship as needed
Demonstrate empathy, patience, and a positive attitude when interacting with customers
Ensure compliance with company standards and procedures while delivering exceptional customer service

Salary : 17k + Incentives upto 4k

Education: Ug or grad with min 6 months of experience or freshers can apply

Location : Gurgaon

Designation

Airline Customer Support

Key Skills

Active ListeningAttention to DetailConflict ResolutionCRM Software KnowledgeCustomer Feedback IntegrationCustomer OrientationCustomer SupportCustomer Support ExecutiveEffective communicationEmpathy and PatienceInterpersonal SkillLocal Language ProficiencyOperational SupportProblem SolvingProblem-Solving SkillsSafety RegulationsTicketing Systems

Industry

Aerospace & Aviation

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Airline Customer Support Delhi (India)
🏢 Mind Fox Consulting
📍 India