Role & responsibilities
Manage the day-to-day operations of a remote team to ensure performance targets and business objectives are achieved.
Build and maintain solid knowledge of team services, policies, and operational procedures.
Partner with product and engineering teams to troubleshoot issues and recommend process or product improvements.
Promote innovation and continuous improvement by encouraging experimentation and current ideas.
Improve service quality through regular monitoring, feedback, coaching, and performance evaluations.
Lead training and upskilling initiatives to strengthen team capabilities.
Prepare and share regular performance reports, including key insights and action plans.
Conduct team meetings to address challenges, communicate updates, and ensure seamless operations.

What we're looking for




Minimum 3 years of experience managing desktop support teams, along with 5+ years of overall experience in desktop support/ helpdesk.
Strong communication, interpersonal, and presentation skills.
Solid understanding of operating systems (Windows and macOS), hardware.
Proficiency in Microsoft 365 applications, including Outlook, Excel, PowerPoint, Word, SharePoint, and OneDrive.
Hands-on experience with printers and networking concepts.
Ability to effectively balance people management with process management responsibilities.
Proactive and analytical mindset with robust problem-solving and decision-making skills.
ITIL Foundation or Six Sigma certification is an added advantage.

📌 Assistant Manager, Desktop Support Bengaluru
🏢 Pearl
📍 Bengaluru