People With Coffee Vending Experiences wil be Preffered

What are the Key Deliverables in this role ?

Financial Outcomes
Track the Engineers’ movement on daily basis and monitor their productivity.
Prioritize and allocate the service complaints and ensure 100% closure with 2 Hrs TAT.
Ensure 100% effective PM for all field working machines as per PM norms.
Keep control on the manpower cost per machine per annum (PM/BD) in-line with the target
Control spares consumption cost per machine per annum in line with the target
Customer Service
Plan periodical maintenance based on the cuppage/ageing as recommended by OEM.
Execution of machine installations and disconnections as per the requirements of sales.
Visit Key customers and meet/connect with the admin /F&Bs; for their feedback on services & corrective action
Field visit to check product quality and audit machines for PM effectiveness.
Provide technical support to key customers with flexibility in working Hrs.
Internal Processes
Break down Call Analysis & Error Analysis – Implement the corrective action plan to reduce breakdown calls.




Assign refurbishment task to Service HUB Engineer on turn around all the machines for redeployment
Spares stock – Maintain stock, track movement, control consumption, analyze the consumption trend, Physical stock verification/Reconciliation once in 6 months and support FE with required spares.
Ensure proper utilization of spares and accounting of spares consumption in system.
Innovation & Learning
Current Engineers recruitment, training (off-site & in office) based on IDT matrix & improve their competency to achieve the FTR targets
Asset tracking & Service quality Management - Reconcile with FAR (Quarterly), track machine movement & record the machine inward/outward - Geo tag, app-based tracking

Pay: ₹1,800,000.00 - ₹2,400,000.00 per year

Perks
Cell phone reimbursement
Commuter assistance
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Provident Fund

Education:
Bachelor's (Preferred)

Work Location: In person

📌 Area Sales Manager Asm Vending Mumbai
🏢 HR India Solutions
📍 Mumbai