Assistant Manager International Voice Process Mumbai (India)

Assistant Manager International Voice Process Mumbai (India)

02 Oct
|
PamTen
|
India

02 Oct

PamTen

India

"2 years as AM on Paper.

Education: Graduate

Key Skills

1.Handle inbound customer queries and concerns through voice (85%) and email (15%) channels, ensuring prompt and effective resolution.

2.Adhere to and consistently meet the contractual Service Level Agreements (SLAs) set by the organization.

3.Robust problem-solving and analytical skills, with the ability to identify and resolve complex issues.

4.Proficiency in using relevant customer support tools and applications.

5.Experience in a customer-facing role, preferably in a contact center or customer support setting.

6.Knowledge of industry-specific products, services, and processes."

📌 Assistant Manager International Voice Process Mumbai (India)
🏢 PamTen
📍 India

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