Glassix is looking for a detail-oriented Back Office Coordinator to support our sales operations for our physical access control systems business. The ideal candidate will manage day-to-day sales administration, coordinate between sales, accounts, and dispatch teams, and maintain accurate records using Zoho CRM and Zoho Books.

Key Responsibilities
Manage and update lead, prospect, and customer records in Zoho CRM — tracking pipeline stages, follow-ups, and conversion status
Prepare and issue quotations, proforma invoices, and sales orders using Zoho Books
Coordinate with the sales team to ensure timely follow-up on inquiries, quotes, and pending orders
Generate GST-compliant tax invoices and ensure accuracy of billing details (HSN codes, GST rates, e-way bills where applicable)
Track order status from confirmation through dispatch and installation, liaising with the technical/installation team
Maintain updated records of AMC (Annual Maintenance Contract) renewals and follow up with clients on due dates
Coordinate with accounts for payment follow-ups, outstanding invoices, and reconciliation in Zoho Books
Prepare periodic sales reports and dashboards (weekly/monthly) for management review
Handle customer queries and coordinate with the service team for after-sales support tickets




Maintain product pricing sheets, catalogues, and documentation for the sales team
Assist in preparing tender/bid documentation as required

Required Skills & Qualifications
Bachelor's degree in Business Administration, Commerce, or related field
1–3 years of experience in sales coordination, preferably in B2B/industrial/security equipment sales
Hands-on working knowledge of

Zoho CRM and

Zoho Books

(mandatory)
Familiarity with GST invoicing, e-way bills, and basic accounting terminology
Strong MS Excel skills (pivot tables, basic reporting)
Excellent written and verbal communication in English, Hindi, and Gujarati
Robust organisational skills with attention to detail
Ability to multitask and coordinate across sales, accounts, and technical teams

Preferred (Good to Have)
Prior experience in access control, security systems, or building automation industry
Experience handling AMC/service contract renewals
Knowledge of Zoho Books' inventory module.

What We Offer
Competitive salary based on experience
Chance to work closely with a growing team in the security/access control industry
Exposure to end-to-end sales operations, from lead to invoicing to after-sales

📌 Back Office Executive Ahmedabad
🏢 Glassix
📍 Ahmedabad