Responsible for ensuring overall positive guest experiences during all tasting sessions.
Own and deliver the Tastings team’s targets.
Foster a positive and team-oriented work setting.
Greet and assist visitors, providing a welcoming atmosphere and addressing inquiries.
Lead curated Tasting Experiences to provide exceptional tours and one-on-one attention to all guests. Share the winery's story and in-depth philosophy on wines and the vineyard.
Welcome and interact with guests at the Tour & Tastings registration counter.
Explain charges and batch timings available to guests.
Conduct the Tour and Tasting Session as per SOP.
Educate visitors about the winery's history, winemaking process, and different wine varietals.
Ensure the proper setup and presentation of wine-tasting areas.
Responsible for generating sales after the closure of the tasting session and suggesting to guests which wines/merchandise to buy.
Conduct a daily inventory of wines and glassware, keeping track on an Excel sheet.
Prepare periodic sales reports and maintain data for audits and reports.
Ensure proper cash handling and errorless depositing with accounts.
Handle any other responsibilities delegated by the superior from time to time.
Prepare and reconcile day-end cashouts.