EJS Global Solutions is seeking experienced and motivated BPO Trainers to join our team. The BPO Trainer will be responsible for designing and delivering effective training programs to recent and existing employees in our business process outsourcing operations. The ideal candidate will have a strong background in call center operations and training, with excellent communication and coaching skills.
Duties will include developing training materials, conducting workshops and simulations, evaluating trainee performance, and providing feedback to improve performance. The BPO Trainer will also work closely with management to identify training needs and implement strategies to enhance employee performance and productivity. Join our agile team and help us drive success in our BPO operations.
Conduct training programs for current and existing BPO employees
Develop training materials and resources for BPO agents
Monitor and assess the performance of BPO agents during training
Provide feedback and coaching to BPO agents to improve their skills and performance
Coordinate with management to identify training needs and performance gaps
Stay up-to-date with industry trends and best practices in BPO training
Collaborate with other trainers and departments to ensure seamless training delivery
Evaluate training effectiveness and make recommendations for improvements
Maintain accurate records of training sessions and agent progress
Assist with onboarding and orientation of new BPO agents
Location: Ambala
Salary offered: 2.3 lpa – 3.3 lpa
Exp: 5 years, where in last 1.6 years in BPO as TL
Shift: 24*7
Pick n Drop: No
Working Pattern: 6 days
Rotational Shift: Yes
Rotational OFF: Yes
Interview Process: 1 Round
Interview Mode: F2F