Unitinfotech is seeking a motivated individual to join our team as a Call Centre Representative. In this role, you will be responsible for answering incoming calls from customers, addressing their inquiries, resolving issues, and providing excellent customer service. You will also be responsible for making outbound calls to follow up on customer inquiries, conduct surveys, and promote company products or services.
The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work well under pressure. Previous experience in a call centre or customer service role is preferred. Join our dynamic team and help us provide exceptional customer service to clients.
Answer inbound calls and make outbound calls to customers in a timely and qualified manner
Assist customers with inquiries, provide information, and resolve any issues or concerns
Utilize computer systems to track and process customer interactions and data
Follow company guidelines and scripts to ensure consistent communication and customer service
Collaborate with team members to reach performance goals and targets
Maintain a positive and friendly attitude when interacting with customers
Stay up to date on product knowledge and company policies to accurately assist customers
Work in a rapid-paced setting while maintaining high levels of accuracy and efficiency
Handle customer complaints calmly and effectively, finding solutions to resolve issues
Adhere to confidentiality and privacy policies to protect customer information.