Client Success & Operations Executive

Job Type: Full-Time

Location: Mumbai – Nahur West

Work Mode: Work from Office

Salary: ₹18,000 – ₹21,000 per month

Joining: Immediate

About the Role

We are looking for a reliable, organised and proactive Client Success & Operations Executive to support day-to-day client coordination and business operations.

The ideal candidate should be responsible, proactive, detail-oriented and comfortable managing multiple tasks independently.

Key Responsibilities

Client Coordination
Schedule appointments and send questionnaires.
Follow up for photographs, measurements and pending information.
Maintain client files and track progress.
Send reports, presentations and client documents.

Reports & Presentations
Convert ideas/voice notes into polished documents.
Format reports and PowerPoint presentations.
Create recommendation sheets, plans and PDFs.
Maintain templates and resource libraries.

Workshop Support
Manage registrations, attendance and participant communication.
Coordinate Zoom sessions and WhatsApp groups.
Send materials, recordings, certificates and feedback forms.

Business Operations
Maintain spreadsheets, trackers and digital files.
Track enquiries, proposals and follow-ups.
Update CRM/lead records.
Support processes and SOPs.





Content Support
Manage Canva files.
Create simple carousels from ideas.
Upload and schedule content.
Organise content assets.

Requirements
Valuable written and spoken English.
Valuable knowledge of PowerPoint, Word and Excel/Google Sheets.
Proficiency in Canva.
Strong attention to detail.
Good organisation and follow-up skills.
Ability to manage multiple tasks.
Skilled communication skills.
Responsible, dependable, proactive and willing to learn.

Experience
Around 1 year of experience in coordination, client servicing, administration, operations or a similar role is preferred.
Candidates returning to work after a career break/sabbatical are also welcome.
Experience in operations, client servicing, coordination, training, consulting or working closely with a founder will be an advantage.

What You Can Expect
Direct exposure to client management and business operations.
Opportunity to work across consulting, training, workshops, content and operations.
Scope to take on greater responsibilities based on performance and ownership.

Interested candidates can apply with their updated resume. Pay: ₹18,000.00 - ₹21,000.00 per month

Work Location: In person

📌 Client Success & Operations Executive Mulund West
🏢 DirectUsHr Services
📍 Mulund West