Client Technical Support

We are looking for an experienced Client Technical Support professional with solid technical troubleshooting and customer-facing skills. The role involves supporting enterprise customers, troubleshooting REST API and cloud-related issues, and ensuring timely resolution within defined SLAs.

Key Responsibilities:
Provide technical support to enterprise clients and resolve complex issues.
Troubleshoot REST APIs, Any ticketing tool's, Client onboarding ,API Integration.
Manage customer queries and tickets within defined SLAs.
Prioritize issues based on urgency and customer impact.
Collaborate with internal technical teams to identify and resolve issues.
Maintain a strong focus on customer experience and satisfaction.

Required Skills:




1+ years of experience in client-facing technical support.
Solid knowledge of REST APIs Troubleshoot REST APIs, Any ticketing tool's, Client onboarding ,API Integration.
Experience supporting enterprise/top-tier customers.
Valuable understanding of SLA-based support and ticketing systems.
Strong communication, troubleshooting, and problem-solving skills.

Good to Have:
Experience with Troubleshoot REST APIs, Any ticketing tool's, Client onboarding ,API Integration.
Knowledge of JIRA, or similar tools.

📌 Client Technical Support Executive Noida (India)
🏢 TELUS Digital
📍 India