Role & responsibilities

Facilitate care by coordinating with the customers for visits and future healthcare needs and ensure that proper care is provided to each customer as required.
Handle calls from customers. Resolve the reason for the call or route it to the

respective department as required in a timely manner.
Provide an effective communication link between customers and medical

staff, including relaying messages from providers, gathering information from patients for providers, etc.
Support in the medication refill process. Ensure that information goes when

and where it is needed.
Coordination with clinical and non-clinical support services (Laboratory, OT,

Admission, Billing, House Keeping, Pharmacy) to facilitate Care.
Ensure that all customers are tracked, and data entered into the systems for





follow-up and reporting.
Coordinate with the medical staff to ensure that case management services

are provided to customers with complex medical and/or psychosocial problems.
Work with the medical staff to develop, implement and carry out

improvement programs.
Act proactively in the quality improvement program.
Perform other duties as assigned by relevant authorities.

Preferred candidate profile Proficiency in verbal communication English and Kannada/Hindi. Any local

Language proficiency is an added advantage.
Qualification – Graduate/Postgraduate.
Experience – 0 to 2 Years.

📌 Care Coordinator Bengaluru
🏢 Narayana Health (NH)
📍 Bengaluru