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As a Client Relationship Associate at Smile India Trust, you will be responsible for building and maintaining robust relationships with our clients. You will serve as the main point of contact for clients, addressing any inquiries or concerns they may have in a timely and qualified manner. Your primary goal will be to ensure customer satisfaction and retention by providing exceptional service and understanding their needs.

You will also collaborate with other team members to develop and implement strategies to enhance client experience and drive business growth. The ideal candidate will have excellent interpersonal skills, a customer-focused mindset, and a strong ability to multitask and prioritize. Join our team and make a positive impact on the lives of our clients and community.
Develop and maintain positive relationships with clients
Act as the primary point of contact for client inquiries and concerns
Collaborate with internal teams to ensure timely and accurate delivery of services




Proactively identify prospects to upsell or cross-sell products and services
Provide excellent customer service and support to clients
Generate reports and analyze data to track client satisfaction and engagement
Stay up-to-date on industry trends and best practices to better serve clients
Attend client meetings, conferences, and events as needed
Maintain accurate records of client interactions in CRM system
Work closely with sales and marketing teams to drive client retention and growth

Designation

Client Relationship Associate

Key Skills

Branch Relationship ExecutiveClient Handling and CommunicationClient Relationship BuildingCustomer Relationship ManagementDomestic CallingExcellent Written CommunicationRelationship ExecutiveRelationship ManagementRelationship-building

Industry

NGO

Functional Area

other

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

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