As a Client Relationship Associate at Smile India Trust, you will be responsible for maintaining and building relationships with existing clients to ensure their satisfaction and loyalty. You will act as the main point of contact for clients, addressing their inquiries and concerns in a timely and efficient manner. Additionally, you will work closely with the sales and marketing team to identify recent prospects for business growth and expansion.
The ideal candidate will have excellent communication and interpersonal skills, as well as a strong understanding of customer relationship management principles. This role offers the chance to make a meaningful impact on the lives of clients and contribute to the overall success of Smile India Trust.
Serve as the primary point of contact for all client inquiries and concerns
Cultivate relationships with clients to ensure exceptional service delivery
Coordinate with various departments to address client needs and requests
Conduct regular follow-ups to monitor client satisfaction and identify areas for improvement
Maintain accurate client records and update databases as needed
Collaborate with the sales team to upsell products and services to existing clients
Assist in the development of client retention strategies
Participate in client meetings and presentations as needed
Communicate client feedback to relevant stakeholders for continuous improvement
Uphold the organization's reputation for excellence in client service and support.
Designation
CLIENT RELATIONSHIP ASSOCIATE
Key Skills
Client Handling and CommunicationCustomer SupportExcellent Written Communication