Company Description :

AlienKind is not a café. It’s not a typical QSR. It’s an experience. Born in Bengaluru, the brand is building a recent playbook for the quick-service space merging bold spatial design, product innovation, and cultural relevance into something entirely its own. Now scaling across India’s key metros with outlets in Bengaluru, Delhi and Mumbai.

Key Responsibilites :

Operations & P&L;
Own end-to-end operations and P&L; for 5 outlets — revenue, COGS, labour cost, wastage, overheads
Ensure SOPs across kitchen prep, food safety (FSSAI), inventory management, and front-of-house service
Conduct regular outlet audits covering hygiene, operations, equipment, and compliance

Product Quality
Maintain standards across the full lineup — Cloudy™, Galactic Smoothies, AlienKind Lab, Juice Craft, Cake Shakes, Starship Burger™, Hyperslab Sandos, Portal Bagels, Mango Sticky Rice
Drive speed of service without compromising quality or the AlienKind experience

Team & Culture
Recruit, train, and retain outlet managers, kitchen staff, and frontline crew
Build a culture of ownership, speed,



and brand pride; identify and groom future leaders

Brand Experience & Delivery
Be the on-ground brand custodian and the face of AlienKind in Mumbai — protect the design ethos, in-store energy, and customer experience
Own delivery platform performance (Zomato, Swiggy); drive satisfaction scores and online order growth
Collaborate with marketing on local activations, influencer visits, and new launch rollouts

Reporting
Daily/weekly/monthly MIS; track AOS, SOS, COGS %, labour %, customer ratings
Partner with leadership on current outlet launches and operational playbook development

Must have Requirements
2+ years managing 3–5 QSR / café / F&B; outlets
Robust kitchen ops, food costing, FSSAI, delivery management
Excellent communicator — articulate, confident, and sharp enough to be the face of AlienKind in Mumbai
Proven P&L; ownership • Operationally sharp, presentable, brand-conscious • Comfortable with MIS, POS, Excel
Bonus: High-growth brand experience
IHM background • Eye for design and ambiance

📌 Cluster Manager Bengaluru
🏢 Alienkind
📍 Bengaluru