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As a Customer Experience Executive at Sununited Infologics LLP, you will be responsible for managing all aspects of the customer journey, from initial contact to post-sale support. You will work closely with our sales and technical teams to ensure a seamless experience for clients, addressing any issues or concerns promptly and effectively. The ideal candidate will have excellent communication skills, a robust problem-solving ability, and a customer-centric approach.

You will also be responsible for analyzing customer feedback and data to identify areas for improvement and implement strategies to enhance the overall customer experience. Join our energetic team and contribute to creating loyal, satisfied customers for Sununited Infologics LLP.
Manage and improve overall customer experience
Handle customer inquiries and provide timely, accurate responses
Assist in developing and implementing customer service policies and procedures
Monitor customer feedback and reviews to identify areas for improvement




Collaborate with cross-functional teams to resolve customer issues
Conduct regular customer satisfaction surveys
Implement strategies to increase customer loyalty and retention
Analyze data to track key performance metrics
Stay up-to-date on industry trends and best practices in customer experience
Possess solid communication and problem-solving skills

Designation

Customer Experience Executive

Key Skills

Customer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer EngagementCustomer ExperienceCustomer FocusCustomer HandlingCustomer RelationCustomer Relation ManagementCustomer Relationship ManagementCustomer ServiceEffective communication

Industry

MANUFACTURING

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Customer Experience Executive Ernakulam
🏢 Sununited Infologics
📍 Ernakulam