Role & responsibilities

Responsible for Analysis of 0km/line and field/warranty complaints Through QRQC/8D methodology and interact with OEMs.
Responsible for project Quality: Reviewing APQP millstones deliverable with team.
Responsible for conduct and Handle PPAP and APQP with customer.
Participating in periodic quality briefing meetings with customer and internal.
Continuous Focus on the improvement of the Customer satisfaction Index.
Understanding customer expectations of and needs from a product, accordingly, leading Customer PPAP.
To visit Customers on periodic basis to understand product behavior, the said and unsaid requirement.
Drive customer PPM reduction Continuous focus on reduction in Customer end PPM & Customer complaints to

ensure customer satisfaction.




Customer focus - Building robust customer relationships and delivering customer-centric solutions.
Manages conflict - Handling conflict situations effectively.
Prepare reports and present to all stake holders.
Handling customer complaint in PAN India for DCT
Handling team of 8 to 10 team member for India
Detailed understanding of MLT / diagnostic tools and softwares
Detailed understanding of universal DTC fault codes
Handle Powertrain / Gear box / Transmission commodity as Customer Quality
MIS Report out.

📌 Customer Quality Manager Pune
🏢 Tata AutoComp
📍 Pune