Key Responsibilities:
Manage and maintain client/society accounts.
Handle client queries, complaints, and escalations.
Monitor ERP operations and service requests.
Track tickets and ensure timely resolution as per SLA.
Coordinate with internal teams to resolve client issues.
Prepare and maintain account-related reports.
Monitor account performance and identify operational issues.
Maintain positive client relationships and ensure customer satisfaction.
Support client retention and smooth day-to-day operations.
Required Skills:
Positive communication and client-handling skills.
Basic knowledge of accounting/finance concepts.
Problem-solving and coordination skills.
Positive knowledge of MS Excel.
Ability to handle multiple accounts and escalations.
Experience in customer support, account management, or operations is preferred.
📌 Central Account Manager Bengaluru (India)
🏢 NoBroker
📍 India
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