Join Hiresoft as a Customer Service Associate! Apply now on Erekrut for an exciting prospect to interact with customers and provide top-notch service.
Provide exceptional customer service by responding to inquiries via phone, email, and chat
Assist customers with troubleshooting technical issues related to software and digital products
Process orders, returns, and exchanges in a timely and skilled manner
Collaborate with cross-functional teams to resolve customer issues and escalations
Maintain accurate records of customer interactions and transactions
Identify opportunities to improve processes and enhance the customer experience
Stay updated on product knowledge and industry trends to better assist customers
Meet or exceed key performance indicators such as response time and customer satisfaction ratings.
Designation
Customer Service Associate
Key Skills
Communication SkillsCustomer Service AssociateMultitaskingProblem Solving
Industry
Functional Area
Recruitment
Employment Type
Full Time
Education
No Formal Education
Job Type
Work From Office
Assessment Details
Customer Care Executive Quiz
30 Minutes
📌 Customer Service Associate Gurugram (India)
🏢 Hiresoft
📍 India
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