Emrold Management Services Pvt. Ltd. is seeking a talented and experienced Customer Support Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, complaints, and feedback through various channels such as phone, email, and chat.
The Customer Support
Executive will also be responsible for providing timely and effective solutions to customer issues, escalating complex problems to the appropriate department, and ensuring a high level of customer satisfaction. Solid communication skills, problem-solving abilities, and a customer-oriented approach are essential for success in this role. Previous experience in customer support roles and knowledge of CRM systems is preferred. Join our agile team and help us deliver exceptional customer service!
Provide exceptional customer service to clients via phone, email, and chat
Handle customer inquiries, complaints, and feedback in a skilled and timely manner
Resolve customer issues and escalations effectively to ensure customer satisfaction
Assist customers with account setup, product questions, and technical support
Collaborate with internal teams to resolve customer concerns and improve processes
Maintain accurate records of customer interactions and transactions
Stay updated on company products, services, and policies to provide accurate information to customers
Meet and exceed customer service performance goals and metrics
Act as a brand ambassador for the company, upholding a positive image to customers
Continuously seek ways to improve the customer experience and provide feedback to management.
Salary- 7-10k
Experience: Freshers
Designation
Customer support executive
Key Skills
Call HandlingCalls HandlingCustomer AssistantCustomer Care ExecutiveCustomer EngagementCustomer QueriesCustomer Queries HandlingCustomer Relation ManagementCustomer SupportCustomer Support ExecutiveEffective communicationInbound SupportSupportSupport ExecutiveSupport Services