Customer Support Executive – drivr drivr is a driver-booking service that helps customers book qualified drivers for their own cars. We are looking for a friendly, responsible and customer-focused Customer Support Executive to join our team in Indore.

Key Responsibilities
Handle customer calls and WhatsApp queries professionally.
Assist customers with driver booking-related queries.
Help customers understand booking options, charges and services.
Coordinate with drivers regarding customer bookings.
Follow up on active and completed bookings when required.
Resolve customer complaints and provide appropriate solutions.
Escalate important issues to the concerned team.
Maintain accurate customer and booking information.
Provide timely updates to customers regarding their bookings.
Maintain a polite, professional and helpful communication style.

Requirements
Good communication skills in Hindi and basic English.
Comfortable talking to customers over phone calls.
Basic computer and smartphone knowledge.
Ability to use WhatsApp and basic office applications.
Good problem-solving and coordination skills.




Patient and polite while handling customers.
Ability to work in a fast-paced environment.
Freshers can apply.

Preferred
Previous experience in customer support, telecalling, BPO, hospitality, e-commerce or a similar role will be an advantage.
Experience handling customer calls or booking-related queries is preferred.

What We Offer
Full-time employment
Professional and friendly work environment
Opportunity to grow with a growing local brand
Training and guidance will be provided
Performance-based growth opportunities

Job Location Indore, Madhya Pradesh

Employment Type

Full Time | In office

Experience

0–2 Years

Freshers are welcome to apply.

Who Should Apply?

If you enjoy talking to people, solving customer problems and coordinating with a team, this role could be a positive fit for you.

Interested candidates can apply with their updated resume.

Pay: ₹5,000.00 - ₹8,000.00 per month

Benefits
Paid time off

Work Location: In person

📌 Customer Support Executive Indore
🏢 Drivr
📍 Indore