Job Purpose Service Coordinator Executive will be responsible for managing customer and dealer complaints from complaint registration to final resolution and closure . The candidate will verify order and product details, identify the nature of the complaint, coordinate with internal departments and technicians, arrange rectification/replacement wherever required, follow up with customers/dealers, and ensure timely closure. . Excellent communication and customer-handling skills
Strong follow-up and coordination skills
Positive problem-solving ability
Basic technical understanding
Ability to coordinate with technicians
Positive knowledge of Excel / Google Sheets
ERP/CRM/service-management software experience preferred
Solid documentation and reporting skills
Ability to manage multiple complaints simultaneously
Ability to work under pressure and meet deadlines
Proactive and responsible approach
📌 Customer Service Coordinator Bengaluru
🏢 JobTrade
📍 Bengaluru
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