CRE – Customer Relationship Executive

Location: Pathanamthitta / Adoor

Employment Type: Full time

Job Responsibilities
Call customers for service reminders, due services and follow-ups.
Make PSF (Post Service Follow-up) calls after vehicle delivery/service completion.
Properly handle PSF calls and collect customer feedback and satisfaction details.
Identify customer complaints or concerns during PSF and coordinate with the Service Advisor/Service Manager for proper resolution.
Maintain accurate records of service calls, PSF, feedback and complaints in the system.
Follow up with customers regarding pending service requirements and future service needs.
Contact customers for service campaigns, AMC, pre-service and other service-related activities.
Ensure timely follow-up of missed calls and customer enquiries.
Maintain good customer relationships and support customer retention.
Encourage satisfied customers to provide Google Reviews.




Coordinate with the Service, Sales and other departments for customer requirements.
Prepare and submit daily calling and follow-up reports.
Ensure professional communication and maintain customer confidentiality.
Achieve assigned calling, PSF, customer satisfaction and follow-up targets.

Candidate Requirements
Freshers can apply.
Positive communication and telephone-handling skills.
Basic computer knowledge.
Customer service experience will be an advantage.
Ability to communicate politely and professionally with customers.
Good follow-up skills, patience and willingness to learn.
Responsible, disciplined and target-oriented approach.

Pay: ₹13,000.00 - ₹20,000.00 per month

Perks
Health insurance
Provident Fund

Work Location: In person

📌 Customer Relationship Executive Pathanamthitta
🏢 AISWARYA WHEELS
📍 Pathanamthitta