GRMAC Pvt Ltd is seeking a highly motivated Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. Duties include answering customer inquiries via phone, email, and chat, resolving customer complaints and issues in a timely manner, and maintaining accurate records of customer interactions.
The Customer Support
Executive will also collaborate with other departments to ensure customer satisfaction and retention. Strong communication skills, problem-solving abilities, and a customer-focused mindset are essential for this role. Previous experience in customer support or a related field is preferred. If you are passionate about helping customers and thrive in a quick-paced workplace, we want to hear from you!
Provide excellent customer service and support to clients via phone, email, and live chat
Assist customers with product inquiries, order processing, and general troubleshooting
Maintain a high level of product knowledge to effectively address customer concerns
Handle and resolve customer complaints in a skilled and timely manner
Collaborate with internal teams to escalate issues and ensure timely resolution
Update customer accounts and maintain accurate records of interactions
Monitor customer feedback and make recommendations for improvements
Follow up with customers to ensure satisfaction and build long-term relationships
Meet or exceed customer satisfaction goals and KPIs
Participate in ongoing training and development to enhance customer support skills and knowledge.
Designation
Customer Support Executive
Key Skills
Customer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer EngagementCustomer ExperienceCustomer FocusCustomer HandlingCustomer Interaction
Industry
BPO
Functional Area
BFSI Processing
Employment Type
Full Time
Education
12th
Job Type
Work From Office
📌 Customer Support Executive Chennai
🏢 Grm Academy And Consultant
📍 Chennai
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