Customer Assistance ManagerBusiness Loans-Hardship Assistance UnitMadhya Pradesh - Manage customer assistance related to business loans within the Hardship Assistance Unit.
Handle queries and support customers facing financial difficulties with their business loans.
Coordinate with internal teams to provide appropriate solutions and assistance.
Ensure compliance with company policies and regulatory requirements.
Maintain records and documentation related to customer interactions and assistance provided.
Work closely with the financial services team to facilitate smooth loan hardship processes.
Provide timely and effective communication to customers to enhance satisfaction and retention.
Monitor and report on the status of hardship cases and resolutions.
Support the overall objective of helping customers manage their loan repayments during hardship periods.
Collaborate with stakeholders to improve assistance processes and customer experience.

📌 Customer Assistance Manager Business Loans Hardship Assistance Indore (India)
🏢 Kotak Securities
📍 India