We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in the Mumbai region. This role is ideal for freshers or candidates with a high school diploma or diploma in any field who are looking to start their career in customer service. As a Customer Support Executive, you will be the first point of contact for our customers, providing them with assistance and support regarding our products and services.

Key Responsibilities
Respond to customer inquiries via phone, email, or chat in a qualified and timely manner.
Provide accurate information about products and services to customers.
Assist customers in resolving issues and complaints effectively.
Maintain a high level of customer satisfaction by ensuring all interactions are positive and helpful.
Document customer interactions and feedback in the system for future reference.




Collaborate with team members to improve service delivery and customer experience.

Required Skills
Solid communication skills, both verbal and written.
Ability to handle customer inquiries and complaints with patience and professionalism.
Basic knowledge of customer service principles and practices.
Familiarity with BPO and telecalling environments is a plus.
A positive attitude and willingness to learn. If you are a motivated individual looking to kickstart your career in customer support, we encourage you to apply. Join us in providing exceptional service to our customers and be a part of our agile team.

This job is provided by Shine.com

📌 Customer Support Executive Mumbai (India)
🏢 Konverge Technologies
📍 India