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Keikovastra is seeking a Customer Support Executive to join our team. As a Customer Support Executive, you will be responsible for assisting customers with inquiries, complaints, and feedback through various communication channels including phone, email, and live chat. You will help resolve customer issues in a timely and skilled manner, ensure customer satisfaction, and maintain accurate records of interactions.

The ideal candidate will have excellent communication skills, problem-solving abilities, and a robust customer service orientation. Previous experience in a customer support role and knowledge of CRM software are preferred. If you are passionate about providing top-notch customer service and have a desire to help customers succeed, we would love to hear from you.
Provide excellent customer service by responding to inquiries and issues via phone, email, and live chat
Troubleshoot and resolve customer concerns in a timely and effective manner
Maintain a positive and professional attitude while interacting with customers




Collaborate with other team members to ensure customer satisfaction
Keep accurate records of customer interactions and transactions
Stay up-to-date on product knowledge to effectively assist customers
Identify and escalate any unresolved issues to the appropriate department
Proactively seek feedback from customers to improve service quality
Assist in updating self-service tools and knowledge base for customer support
Ability to work in a fast-paced environment and adapt to changing priorities.

Salary- 15k

Experience- Freshers

Designation

Customer Support Executive

Key Skills

Customer AssistantCustomer CareCustomer EngagementCustomer ExperienceCustomer OrientationCustomer QueriesCustomer Queries HandlingCustomer RelationCustomer Relationship ManagementCustomer ServiceCustomer SupportCustomer Support ExecutiveEffective communication

Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Customer Support Executive Delhi
🏢 keikovastra
📍 Delhi