We are hiring for the position of Customer Support Executive in a Voice & Semi-Voice Process. The role involves assisting customers via live chat and limited voice support, ensuring prompt and effective issue resolution with a robust focus on communication and customer satisfaction.

Key Responsibilities
Handle customer queries primarily through chat, with occasional voice calls when required.
Deliver prompt, accurate, and courteous responses to customers.
Understand customer concerns and provide appropriate solutions.
Maintain records of customer interactions and escalate unresolved issues appropriately.
Adhere to company policies, processes, and quality standards.

Requirements
Positive English communication skills – both written and verbal.
Active intent to resolve customer issues with a customer-first mindset.
Minimum typing speed of 30 WPM with positive accuracy.
Ability to comprehend and follow instructions.
Must be a team player with a positive attitude and flexibility to work in rotational shifts.

12th Pass Or Any Graduate

📌 Customer Support Executive Bengaluru
🏢 Mervice infotech
📍 Bengaluru