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HIRD Services Pvt Ltd is seeking a energetic Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer inquiries via phone, email, and chat, resolving customer issues in a timely and productive manner, and maintaining customer satisfaction.

The Customer Service

Executive will also be responsible for processing orders, coordinating with other departments to resolve customer concerns, and updating customer records in our database. Strong communication skills, problem-solving abilities, and a customer-centric approach are essential for success in this role. Previous experience in a customer service or similar role is preferred. Join us at HIRD Services Pvt Ltd and be a part of a dedicated team committed to delivering exceptional customer service.
Responding to customer queries and resolving issues in a timely and skilled manner
Providing excellent customer service via phone, email, and in person
Processing customer orders and conducting follow-up to ensure customer satisfaction




Collaborating with other team members to improve overall customer experience
Keeping accurate records of customer interactions and transactions
Staying up-to-date on product knowledge and company policies
Handling customer complaints with patience and empathy
Identifying and escalating priority issues to management
Proactively seeking feedback from customers to improve services
Maintaining a positive and respectful attitude towards customers at all times

Salary-

Fresher- 14k

Exp- 19k

Designation

Customer service executive

Key Skills

Call HandlingCalls HandlingCold CallingCustomer Relation ManagementCustomer ServiceCustomer Service AssociateCustomer Service RepresentativeCustomer Service SkillsSales ManagementTelecallerTelecallingTelecalling executive

Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Customer Service Executive Mumbai
🏢 Hird Services
📍 Mumbai