Role & responsibilities - CUSTOMER SUPPORT EXECUTIVE

About Team

Online Reputation Management (ORM) team works to build OYOs brand equity and provide excellent customer service on social media. It involves managing social media escalations, creating content for building brand equity and increasing organic positive sentiment on social media.

About the role
Ensuring high quality customer service, resulting in guest delight by extensive interaction with guests on Social Media and quick resolution of problems/queries
Monitor and Moderate the Social Media platforms.
Coordinate with different teams on escalation/queries over the various platforms
Provide creative inputs and working on various projects to improve the brand image.

Work activities
Managing the brand online on Social Media according to specific analytic and measurements of international countries with different language.
Engage in customer service, community building,



brand awareness initiatives on SM platforms.
Adhering to all company policies and procedures.

Key Skills
Good communication skills in English & Hindi
Positive English writing skills /content skills
Prior experience in client interaction & escalation handling is preferable
Ability to work closely & effectively with internal and external stakeholders
Excellent knowledge of Social Media Channels like FB , Twitter, Instagram etc
High level of integrity, confidentially, and accountability
Flexibility to work in a dynamic setting
Good know about ORM Tools.

Eligibility Criteria
Excellent written and verbal communication
Prior work experience in Social Media & customer interactive profile

Note:
This will be 24*7 rotational shift with rostered weekoff.

📌 Customer Support Executive Gurugram
🏢 OYO
📍 Gurugram