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As a Customer Support Executive at Ravel Groups, you will be responsible for providing exceptional customer service to clients through telephone, email, and live chat support. You will handle inquiries, troubleshoot issues, and ensure customer satisfaction with our products and services. The ideal candidate will have excellent communication skills, problem-solving abilities, and a solid customer service orientation.

You will work closely with the sales and operations teams to address customer concerns and provide timely resolutions. This role offers the prospect to develop relationships with clients, build trust, and contribute to the overall success of the company. Join our team and help us deliver outstanding support to our valued customers.
Provide exceptional customer service via email, and chat
Assist customers with inquiries, issues, and product information
Resolve customer complaints and ensure customer satisfaction
Process orders, returns, and exchanges in a timely manner




Coordinate with other departments to address customer concerns
Maintain accurate records of customer interactions and transactions
Stay knowledgeable about company products and services
Identify and escalate priority issues to management
Follow communication procedures, guidelines, and policies
Collaborate with team members to ensure high quality customer support.

Designation

Customer Support Executive

Key Skills

Chat ProcessChat SupportChat Support SpecialistCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer ExperienceCustomer HandlingCustomer QueriesCustomer Queries HandlingCustomer RelationsCustomer RelationshipEmail ProcessEmail SupportNon -Voice ProcessNon -Voice SupportNon-Voice AssociateSocial Media

Industry

MANUFACTURING

Functional Area

Manufacturing & Assembly

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

📌 Customer Support Executive Delhi
🏢 Ravel Groups
📍 Delhi