Roles and Responsibilities
Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and qualified manner.
Provide accurate information about products/services to customers through effective communication skills.
Identify prospects for upselling/cross-selling of relevant products/services based on customer needs.
Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
Collaborate with internal teams to resolve complex issues that require escalation.
📌 Customer Care Executive Jaipur
🏢 Campaignwala
📍 Jaipur
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