Valuable English communication. Min 6 months of experience. Graduates only. location: Kharadi
Provide exceptional customer service to all clients via phone, email, and chat channels
Respond promptly to customer inquiries and resolve any issues in a qualified and productive manner
Document all customer interactions and maintain accurate records in our CRM system
Collaborate with other departments to address customer needs and concerns
Keep up-to-date on product and service offerings to provide accurate information to customers
Proactively reach out to customers to ensure satisfaction and identify any potential issues
Assist with training and onboarding of new customer care team members
Continuously seek ways to improve the customer experience and suggest process improvements to management.
Designation
Customer care
Key Skills
Customer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer EngagementCustomer FocusCustomer HandlingCustomer InteractionCustomer QueriesCustomer RelationCustomer Relationship ManagementCustomer Support
Industry
BPO
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
📌 Customer Care Pune (India)
🏢 Callidus
📍 India
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