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Tech Mahindra is seeking a highly motivated Customer Support Executive to join our team. The ideal candidate will be responsible for providing excellent customer service and support to our clients. You will act as the first point of contact for customer inquiries, complaints, and technical issues, and ensure they are addressed promptly and effectively.

Additionally, you will be responsible for resolving customer issues, escalating complex problems to the appropriate departments, and maintaining accurate records of customer interactions. The successful candidate will have excellent communication skills, a robust problem-solving ability, and a passion for delivering exceptional customer service. If you are a team player with a positive attitude and a desire to excel in a quick-paced environment, we want to hear from you.
Provide exceptional customer support through phone, email, and chat
Assist customers with product inquiries, account issues, and technical troubleshooting
Resolve customer complaints and issues in a timely manner
Maintain a positive and qualified attitude while interacting with customers




Collaborate with other departments to address customer concerns and provide solutions
Document all customer interactions and feedback in the company's database
Identify opportunities for process improvements to enhance the customer experience
Stay current on product information and updates to better assist customers
Meet and exceed performance metrics for customer satisfaction and response times
Participate in training and development programs to enhance customer support skills.

Designation

Customer Support Executive

Key Skills

Call HandlingCalls HandlingClient Handling and CommunicationCold CallingCustomer Relation ManagementCustomer RelationsCustomer ServiceCustomer Service ExcellenceCustomer Service OrientationCustomer Service RepresentativeCustomer Service SkillsCustomer SupportCustomer Support ExecutiveInternational BPOInternational Voice ProcessSupport ExecutiveSupport Services

Industry

BPO

Functional Area

Product & Sales Consulting

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

📌 Customer Support Executive Greater Noida
🏢 Tech Mahindra
📍 Greater Noida