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As a Customer Care Executive, you will be responsible for addressing customer inquiries and resolving issues in a professional and timely manner. You will provide exceptional customer service through various channels, including phone, email, and chat. Additionally, you will accurately document customer interactions and feedback to improve overall customer satisfaction.

This role requires strong communication skills, problem-solving abilities, and a customer-centric approach. You will collaborate with other team members to ensure a seamless customer experience and uphold the company's reputation for top-notch service. This position offers the opportunity to make a direct impact on customer loyalty and retention while contributing to the overall success of the organization.
Provide exceptional customer service via phone, email, and chat
Assist customers with product inquiries, order status, and returns
Resolve customer complaints and issues in a timely and qualified manner
Utilize company’s CRM system to track and manage customer interactions




Collaborate with internal teams to address and escalate complex customer issues
Keep up-to-date on product knowledge and company policies
Meet or exceed customer satisfaction and performance goals
Maintain a positive attitude and calm demeanor during high-stress situations
Versatile to work shifts, including evenings and weekends as needed
Solid communication, problem-solving, and organizational skills

Designation

Customer Care Execuitive

Key Skills

BPOCustomer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer EngagementCustomer ExperienceCustomer HandlingCustomer InteractionCustomer OrientationCustomer ProfilingCustomer QueriesCustomer Queries HandlingCustomer RelationCustomer Relation ManagementCustomer Relationship ManagementCustomer RetentionCustomer ServiceCustomer Service ExcellenceEffective communication

Industry

BPO

Functional Area

E-Commerce

Employment Type

Full Time

Education

12th

Job Type

Work From Office

📌 Customer Care Execuitive Delhi
🏢 Teleperformance
📍 Delhi