Job Summary

We are seeking an experienced Back Office Operations Executive to support day-to-day business operations, CRM management, MIS reporting, and client coordination for our Facility Services business. The role requires a highly organized professional with robust Excel skills, experience handling B2B clients, and the ability to manage operational data, reports, and internal coordination efficiently.

Key Responsibilities
Manage and maintain CRM records, customer databases, and operational information.
Handle back-office operational activities, documentation, and process coordination.
Prepare and maintain daily, weekly, and monthly MIS reports.
Generate business reports, dashboards, and performance trackers using Excel.
Coordinate with Sales, Operations, HR, and Finance teams for smooth business operations.
Track client contracts, service requests, invoices, and operational updates.
Ensure data accuracy, timely reporting, and proper record management.
Support management with data analysis and operational insights.




Maintain CRM hygiene and ensure all customer and operational information is updated regularly.
Assist in process improvement initiatives and operational compliance.

Required Skills & Experience
Graduate in any discipline.
Minimum 5 years of experience in Back Office Operations, CRM Management, MIS Reporting, or Sales Coordination.
Experience working with B2B clients, preferably in the Facility Services / Facility Management industry.
Robust proficiency in MS Excel, including:
Pivot Tables
VLOOKUP/XLOOKUP
Advanced Formulas
Data Analysis
MIS & Dashboard Preparation
Working knowledge of CRM systems.
Strong analytical, coordination, and organizational skills.
Good communication and stakeholder management abilities.

Preferred Candidate Profile
Experience in handling operational reporting and business support functions.
Ability to manage large volumes of data with high accuracy.
Self-driven, detail-oriented, and capable of working in a quick-paced environment.

📌 Crm Back Office Specialist Pune (India)
🏢 Security and Intelligence Services (SIS)
📍 India