Specific Responsibilities:
• Handle Inbound and Outbound calling for Member service.
• Identify and assess Members’ needs to achieve satisfaction.
• Build sustainable relationships and trust with member accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools • Handle member complaints, provide appropriate solutions and alternatives within the time limits • Conduct follow-ups to ensure complete resolution of issues.
• Keep records of Member interactions and process Customer