Customer Support ExecutiveJob Summary

We are looking for a customer-focused and responsible Customer Support Executive to handle customer queries, provide timely assistance, coordinate with internal teams, and ensure a positive customer experience throughout the service journey.

Key Responsibilities
Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
Provide accurate information regarding courses, admissions, classes, examinations, payments, and services.
Resolve customer concerns professionally and within the required timeframe.
Follow up with students/doctors regarding pending queries, documents, payments, classes, and other requirements.
Coordinate with Academic, Admissions, Operations, Finance, and other departments to resolve customer issues.
Maintain proper records of customer interactions, complaints, follow-ups, and resolutions.
Ensure timely communication and updates to customers.
Escalate complex or unresolved issues to the concerned senior/department.
Maintain a professional and customer-friendly approach in all communications.
Follow company policies, processes, and service standards.




Assist in improving customer satisfaction and retention.
Prepare basic reports related to customer queries and pending issues.

Required Skills
Excellent communication and interpersonal skills.
Positive listening and problem-solving abilities.
Strong follow-up skills.
Skilled telephone and written communication etiquette.
Basic knowledge of MS Office, Excel, WhatsApp, and CRM systems.
Ability to handle multiple customer queries efficiently.
Patient, polite, and customer-focused attitude.

Experience

1–3 years of experience in customer support, customer service, telecalling, admissions, education, healthcare, or a related field.

Education

Graduate / Undergraduate in any discipline.

Job Location

DMHCA (New Delhi Medical Health Care Pvt. Ltd.), Current Delhi

Employment Type

Full-Time

Department

Customer Support / Operations

Reporting To

Customer Support Manager / Operations Manager

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages
Cell phone reimbursement
Health insurance

Work Location: In person

📌 Customer Care Executive North Sikkim (India)
🏢 DMHCA
📍 India