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As a Customer Support Executive, you will be responsible for handling customer inquiries and complaints through various channels such as phone, email, and live chat. You will need to provide exceptional customer service, troubleshoot issues, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, problem-solving abilities, and a friendly and qualified demeanor.

You must be able to work well under pressure and prioritize tasks effectively. Previous experience in a customer support role and knowledge of CRM systems are preferred. This is a quick-paced and agile role that requires the ability to think on your feet and adapt to different customer needs.

Join our team and help us provide top-notch support to our valued customers.
Handle customer inquiries via phone, email, and live chat
Provide information about products and services
Resolve customer complaints and issues in a timely manner
Identify and escalate priority issues to the appropriate department




Maintain a positive and qualified attitude towards customers
Keep accurate records of customer interactions and transactions
Assist in the development of customer service policies and procedures
Collaborate with other departments to ensure customer satisfaction
Stay up-to-date on company products, services, and policies
Meet or exceed customer service goals and targets

Salary-14-18k

Designation

Customer support Executive

Key Skills

Customer Care ServiceCustomer EngagementCustomer ExperienceCustomer Feedback IntegrationCustomer FocusCustomer HandlingCustomer InteractionCustomer QueriesCustomer Queries HandlingCustomer RelationCustomer RelationshipCustomer SupportCustomer Support Executive

Industry

IT-ITeS

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Customer Support Executive Bengaluru
🏢 Webtone Technologies
📍 Bengaluru