Location : Malad, Mumbai (work from office)

Shift : 8:30 PM to 6:00 AM, rotational shifts

Weekly off : Rotational: Tuesday, Wednesday or Thursday

Salary: Graduate freshers about ₹4.8 to 5 LPA. Experienced candidates based on relevant experience, up to ₹7.5 LPA.

You will handle calls from the bank's international customers about their accounts and banking products. It is a high-volume voice role, with around 100 calls a day.

You will work within set procedures, use several computer systems at once, and pass unusual cases to your supervisor.

What you'll do
Answer customer calls about accounts, transactions and banking products.
Understand what the customer needs and resolve it correctly the first time.
Handle upset or confused customers calmly and politely.
Record every interaction accurately in the bank's systems.
Follow all banking rules, security checks and procedures on every call.




Meet quality and productivity targets.

Who we're looking for
Graduate or 12th pass.
Excellent spoken English. This is the first thing we assess.
At least 1 year of customer-facing experience, on the phone or face to face. Contact centre, banking, retail, hospitality and sales experience all count.
Graduate freshers with excellent English can also apply.
Comfortable using a computer and working across several screens during a call.

Shift details
The weekly off pattern changes about every 3 months.
Training is mandatory, and training hours may differ from your regular shift.

Advantages
Night shift allowance of about ₹3,000 to ₹4,000.
Pick-up and drop provided, plus shuttle service.

📌 Customer Service Specialist Mumbai
🏢 CVSYNK
📍 Mumbai