Role & responsibilities
Handle inbound and outbound calls on a daily basis.
Follow structured communication scripts while maintaining a natural conversation flow.
Identify customer needs, clarify information, and provide accurate solutions or alternatives.
Maintain high customer satisfaction through professionalism and empathy.
Attend client meetings to understand requirements and implement necessary updates
Prepare and share daily/weekly performance reports in prescribed formats.
Manage and update data using Google Sheets and MS Excel.
Identify process improvement areas and recommend enhancements.

Eligibility Criteria
Graduation is mandatory.
Minimum 60% aggregate in academics.
6 months to 1 year of relevant experience (Freshers are eligible).
Solid spoken and written English skills (Mandatory).
Excellent verbal communication and active listening skills.
Proficiency in MS Excel and Google Sheets.
Must own a laptop.
High-speed Wi-Fi connection at home.
1 recent Airtel SIM card required.

📌 Customer Care Executive Noida
🏢 Indiamart
📍 Noida