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Our growing technology company is seeking a dedicated Customer Support representative to join our team in NJ. The ideal candidate will be responsible for providing exceptional customer service through phone, email, and chat correspondence. Duties include troubleshooting technical issues, assisting with product inquiries, and resolving customer complaints in a timely and professional manner.

The Customer

Support representative will also be responsible for documenting customer interactions and escalating complex issues to the appropriate team members. Solid communication skills, attention to detail, and the ability to multitask in a fast-paced environment are essential for success in this role. Previous experience in a customer service role and familiarity with technology products is preferred. Join our energetic team and help drive customer satisfaction at NJ Technology.
Provide excellent customer service and support to clients through phone, email, and chat
Respond promptly to customer inquiries and resolve issues efficiently
Troubleshoot technical problems and escalate complex issues to the appropriate teams




Keep accurate records of customer interactions and transactions
Communicate product updates and changes to customers in a clear and professional manner
Collaborate with the sales and engineering teams to ensure customer satisfaction
Identify prospects to improve processes and enhance the overall customer experience
Stay up-to-date on company products and services to provide accurate information to customers
Maintain a positive and helpful attitude in all customer interactions
Meet or exceed customer support metrics and goals.

Salary :15k

Designation

Customer Support

Key Skills

Customer AssistantCustomer CareCustomer HandlingCustomer InteractionCustomer QueriesCustomer Queries HandlingCustomer RelationCustomer RelationsCustomer RelationshipCustomer Relationship ManagementCustomer ServiceCustomer Service SkillsCustomer SupportCustomer Support ExecutiveEffective communication

Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Customer Support Bengaluru (India)
🏢 NJ Technology
📍 India