02 Oct
|
Nac Jewellers
|
Chennai
02 Oct
Nac Jewellers
Chennai
Role & responsibilities
Handle customer inquiries and resolve complaints in a timely and skilled manner.
Provide accurate information about products, services, billing, and account details.
Maintain and update customer records in the system.
Coordinate with internal departments to resolve customer issues.
Escalate complex problems to the concerned team when required.
Ensure high levels of customer satisfaction and service quality.
Follow company policies and customer service standards.
Maintain proper documentation of calls, emails, and interactions.
Preferred candidate profile
Bachelors degree in any discipline.
Valuable communication skills (English & Tamil preferred).
Solid problem-solving and interpersonal skills.
Basic knowledge of MS Office and computer applications.
Ability to handle customer queries calmly and professionally.
Prior experience in customer service / call center is an added advantage.
📌 Customer Care Executive Chennai
🏢 Nac Jewellers
📍 Chennai