Role overview

We are looking for a Quality Auditor to evaluate customer interactions, coach associates, and improve support outcomes. The role covers both service quality and the ability to recognize appropriate sales opportunities.

Key responsibilities
Audit customer calls and tickets for accuracy, communication, ownership,

documentation, and customer experience.
Provide specific feedback and coach associates on service quality and relevant sales opportunities.
Conduct quality calibrations with team leads and stakeholders.
Identify recurring knowledge gaps and process issues, and recommend improvements.
Track quality trends and report findings with explicit examples and actions.

Requirements
At least 4 years of total experience,



including 2 or more years in quality auditing.
Experience auditing both calls and tickets in financial services or fintech.
Solid coaching, feedback, and calibration skills.
Ability to assess sales opportunities within customer support conversations.
Attention to detail and comfort working in a fast-moving startup setting.

Pay: ₹500,000.00 - ₹600,000.00 per year

Application Question(s)
What is your Current CTC?
What is your Expected CTC?
What is your Notice Period?

Work Location: In person

📌 Customer Support Quality Auditor Gurugram (India)
🏢 SalarySe
📍 India