Role overview

We are looking for a Quality Auditor to evaluate customer interactions, coach associates, and improve support outcomes. The role covers both service quality and the ability to recognize appropriate sales prospects.

Key responsibilities
Audit customer calls and tickets for accuracy, communication, ownership,

documentation, and customer experience.
Provide specific feedback and coach associates on service quality and

relevant sales opportunities.
Conduct quality calibrations with team leads and stakeholders.
Identify recurring knowledge gaps and process issues, and recommend

improvements.
Track quality trends and report findings with transparent examples and actions.

Requirements
At least 4 years of total experience,



including 2 or more years in quality

auditing.
Experience auditing both calls and tickets in financial services or fintech.
Strong coaching, feedback, and calibration skills.
Ability to assess sales opportunities within customer support conversations.
Attention to detail and comfort working in a quick-moving startup environment.

Pay: ₹500,000.00 - ₹600,000.00 per year

Application Question(s)
What is your Current CTC?
What is your Expected CTC?
What is your Notice Period?

Work Location: In person

📌 Customer Support Quality Auditor Gurugram (India)
🏢 SalarySe
📍 India