We are looking for an experienced and customer-focused Customer Support Supervisor to lead a team handling international clients. The ideal candidate should have solid communication skills, team-handling experience, and the ability to manage customer escalations while ensuring service quality and operational targets are consistently achieved.
Responsibilities:
Lead and manage a team of customer support executives.
Handle customer escalations and ensure timely resolution.
Monitor KPIs including CSAT, quality, productivity, and response time.
Conduct team briefings, coaching, and performance reviews.
Ensure adherence to SOPs and service quality standards.
Prepare daily/weekly performance reports.
Coordinate with internal teams to resolve customer issues.
Requirements:
3–5 years of experience in customer support/BPO, preferably with international clients.
1–2 years of team handling/supervisory experience.
Excellent English communication skills.
Robust leadership, problem-solving, and escalation-handling skills.
Comfortable working in international shifts.
Immediate/short-notice joiners preferred.
Perks
Health insurance
Paid time off
Provident Fund