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Alvineient is seeking a skilled Customer/Technical Support specialist to join our team. The successful candidate will be responsible for providing timely and effective technical assistance to our customers via phone, email, and chat. Duties include troubleshooting software and hardware issues, guiding customers through product installation and usage, and escalating complex problems to our technical team.

The ideal candidate will have strong communication skills, a customer-focused mindset, and a solid understanding of computer systems and software. This is a dynamic role that requires excellent problem-solving abilities and the ability to work in a fast-paced workplace. Join our team and help us deliver exceptional customer support to our clients.
Provide timely and professional customer support via phone, email, and chat
Assist customers with technical issues related to our products or services




Troubleshoot and resolve customer inquiries and complaints in a friendly manner
Document customer interactions and feedback in our CRM system
Collaborate with other teams to ensure seamless customer experience
Stay up-to-date on product knowledge and industry trends
Meet and exceed performance metrics related to customer satisfaction and support resolution times
Adhere to company policies and procedures regarding customer interactions
Continuously seek prospects to improve customer support processes and procedures
Maintain a positive and qualified attitude when dealing with challenging customer situations.

Designation

Customer/Technical Support

Key Skills

CommunicationProblem SolvingTelecalling

Industry

BPO

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

📌 Customer/technical Support Meerut
🏢 Alvineient Consultant
📍 Meerut