About the Role

We are looking for a Customer Support Associate to handle webinar and consultation leads, assist clients throughout the process, and ensure smooth communication and follow-up.

Key Responsibilities
Call and communicate with clients who register for our webinars and consultations.
Coordinate and schedule consultation slots based on client availability.
Host and assist with online consultation meetings.
Collect required documents and information from clients.
Follow up with clients and assist them with any queries or support they need.
Maintain regular communication with clients throughout their journey.
Conduct secondary follow-ups for pending/balance payments.
Update client details, consultation status, documents, and follow-ups in the company system/CRM.
Ensure a smooth and skilled client experience from registration to consultation and further support.

Requirements




Good communication skills in English; knowledge of Tamil/Hindi is an added advantage.
Comfortable speaking with clients over phone calls and online meetings.
Basic computer and CRM/software knowledge.
Valuable follow-up and coordination skills.
Previous experience in customer support, telecalling, inside sales, or client coordination is preferred.

Ideal Candidate Someone who is confident on calls, organized, responsible with follow-ups, and comfortable handling clients independently.

Pay: ₹18,000.00 - ₹25,000.00 per month

Perks
Cell phone reimbursement
Paid sick time
Paid time off

Application Question(s):
What is your notice period?
Are you comfortable making regular phone calls to clients and leads?
How comfortable are you communicating with clients in English over phone calls?

Work Location: In person

📌 Customer Support Associate Coimbatore
🏢 Dr Mariea's Publication and Research Private
📍 Coimbatore