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Pro Consultancy is seeking a Customer Support Associate to join our dynamic team. The role includes providing excellent customer service to clients, addressing inquiries and concerns via phone, email, and chat. The ideal candidate will have strong communication and problem-solving skills, a patient and empathetic demeanor, and the ability to work efficiently in a fast-paced environment.

Responsibilities will include managing client accounts, providing product information, and resolving issues in a timely manner. A positive attitude, a solid work ethic, and a willingness to learn and adapt are essential. Previous customer service experience is preferred but not required. If you are passionate about customer satisfaction and are looking to grow in a energetic professional setting, we want to hear from you.
Provide excellent customer service and support through phone, email, and chat
Address customer inquiries, complaints, and technical issues in a timely and professional manner
Investigate and resolve customer concerns while maintaining a positive and empathetic attitude
Collaborate with other teams to ensure prompt and accurate resolution of customer issues




Maintain accurate records of customer interactions and transactions
Stay up-to-date on product and service offerings to effectively assist customers
Assist in the development and improvement of customer support processes and procedures
Identify and escalate complex issues to the appropriate team members
Meet or exceed customer satisfaction and performance targets
Participate in ongoing training and development programs to enhance customer support skills.

Minimum Qualification: 12th pass

Required Documents: Must Have document: Adhar card, Pan card, Marksheet 10th 12th,Passbook, resume

Salary: 7500 + 2000 attendance bonus+ Upto 4k incentives

Shift: Rotation shift

Location: Element Mall Jaipur

Designation

Customer Support Associate

Key Skills

Customer CareCustomer Care ExecutiveCustomer Care ServiceCustomer HandlingCustomer QueriesCustomer Queries HandlingCustomer ServiceCustomer Service RepresentativeCustomer SupportCustomer Support ExecutiveEffective communication

Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

11th to 12th

Job Type

Work From Office

📌 Customer Support Associate Jaipur
🏢 PRO CONSULTANCY
📍 Jaipur